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Maintenance & Support SLAs

Pixcile Technologies is synonymous with a commitment to excellence, exemplified through our comprehensive Service Level Agreement (SLA) offerings.

Our SLAs are meticulously crafted to ensure the seamless functioning and optimal performance of critical IT services.

Each SLA is designed not just as a contractual agreement but as a pledge to uphold the highest standards of service, ensuring that Pixcile Technologies remains a trusted partner in delivering unmatched IT support and management.

Management Support SLA

In the realm of cybersecurity, Pixcile Technologies sets an unparalleled standard with our Firewall Management Support Service Level Agreement (SLA). Our unwavering commitment to fortify your digital defences is reflected in this SLA, ensuring meticulous monitoring, configuration, and maintenance of your firewall infrastructure.

We promise rapid response times for issue resolution, assuring the security and resilience of your network against ever-evolving cyber threats. Pixcile's Firewall Management Support SLA stands as a testament to our dedication to providing robust cybersecurity measures, empowering you to navigate the digital landscape with unwavering confidence.

Support SLA

Pixcile Technologies redefines reliability in the digital age with our Network Support Service Level Agreement (SLA). Crafted to meet the dynamic demands of modern connectivity, our SLA guarantees swift and efficient resolution of network issues.

Whether troubleshooting, optimising performance, or ensuring uninterrupted network availability, Pixcile's Network Support SLA is designed to keep your business operations seamlessly connected. Our commitment to responsiveness and reliability allows you to focus on your core objectives, secure in the knowledge that your network remains a steadfast foundation for your digital endeavours.

Service SLA

Elevating end-user experiences is at the core of Pixcile Technologies, exemplified through our Desktop Service Level Agreement (SLA). Tailored to provide unparalleled support for desktop environments, our SLA encompasses issue resolution, software updates, and system optimization.

We guarantee the smooth functioning of desktops, laptops, and thin clients, empowering your workforce with reliable and efficient computing resources. Pixcile's Desktop Service SLA is a testament to our unwavering commitment to user satisfaction and operational excellence.

Management SLA

Pixcile Technologies establishes a new standard in network infrastructure with our LAN/WAN Management Service Level Agreement (SLA). Beyond simple connectivity, our commitment extends to ensuring the optimal performance, scalability, and security of your local and wide area networks.

With Pixcile's LAN/WAN Management SLA, expect proactive monitoring, rapid issue resolution, and strategic planning to adapt to the evolving needs of your organisation. Our SLA is designed to be a reliable cornerstone for your network infrastructure, facilitating seamless communication and data flow.

IP Telephony

Communication takes centre stage with Pixcile Technologies' IP Telephony Service Level Agreement (SLA). Our unwavering commitment to ensuring the uninterrupted flow of communication is reflected in this SLA, covering the management, maintenance, and optimization of your IP Telephony systems. Rapid resolutions to any telephony issues are our promise, enabling your organisation to maintain efficient and reliable communication channels. Pixcile's IP Telephony SLA is a symbol of our dedication to enhancing connectivity, collaboration, and overall communication efficiency within your organisation.

System SLA

Reliability is non-negotiable, and Pixcile Technologies guarantees the continuity of your operations with our Power System Service Level Agreement (SLA). Our commitment extends to the comprehensive management, monitoring, and maintenance of your power infrastructure. With Pixcile's Power System SLA, we assure swift response times to address any power-related issues, minimising downtime and ensuring uninterrupted business operations. This SLA stands as a robust safeguard, empowering your organisation with a reliable and resilient power infrastructure.

Us ?

We are a one-stop solution providing custom software services for you to stand out in the digital world. Pixcile is based on innovation, creativity and knowledge and we seek to help our clients from around the globe, to make distinctive improvements.

Our vision is to provide the world with the best software development and IT services. Our team becomes your helping hand and untangles complex issues that usually emerge during the digital evolution journey.

Since 2011 we have been a visionary and a reliable partner for many world-class brands. Trust our creative artists to build systematic and functional digital products solving major issues.

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